Privacy Policy

Effective Date: September 26, 2025

This Privacy Policy applies to all services, websites, and platforms operated by Goovo Technologies ("Goovo Technologies", "we", "our", "us"), including but not limited to goovo.in, organisation.goovo.in, and any related applications, integrations, or technologies developed by Goovo Technologies. By accessing or using any Goovo Technologies product or platform, you consent to the practices described in this policy.

1. Information We Collect

a. Registration & Account Information:

We collect personal information such as name, email, phone number, password, and organization/business details from event organizers, attendees, and vendors registering on Goovo Technologies platforms.

b. Instagram Integration (Organizers/Vendors):

With your authorization, Goovo Technologies may access the following:

  • Instagram profile details (username, id, profile image, followers)
  • Messages (DMs) received or sent, for the purposes of bot-powered auto-reply
  • Associated analytics and metadata required for service delivery

c. Event & Activity Data:

Goovo Technologies records event listings, attendee registrations, bookings, transaction/payment details, and communications between organizers and attendees.

d. Cookies & Usage Tracking:

We use cookies and related technology to improve your experience and security, measure service use, store preferences, and help analyze aggregate traffic data.

2. How We Use Your Data
  • To provide, personalize, and administer Goovo Technologies platforms, features, and services
  • To enable organizer and attendee accounts, event management, discovery, bookings, ticketing, and payments
  • To operate the Instagram bot, only as authorized by you, including reading/responding to DMs and displaying relevant dashboard stats
  • To send notifications, transaction alerts, support, and service updates; marketing communications as permitted (with opt-out)
  • To monitor, analyze, and improve platform usage, security, and reliability
  • For troubleshooting, fraud detection, regulatory compliance, and enforcement of our Terms
3. Data Sharing & Disclosure
  • Goovo Technologies does not sell your personal information.
  • Limited event and attendee/organizer data is shared only for legitimate event, support, and booking purposes.
  • Instagram data and DMs are accessed exclusively for feature functioning, never for third-party marketing or analytics.
  • Trusted service providers (e.g., payment gateways, cloud hosting, analytics partners) only receive necessary data for service provision under confidentiality agreements.
  • Data may be disclosed to law enforcement or regulators when required by law.
  • Aggregate, anonymized information may be shared with partners, advertisers, or for statistical purposes.
  • In the event of a business transfer, merger, or acquisition, user data may be included among transferred assets.
4. Your Rights and Choices
  • Access, update, or correct your personal information at any time via account settings.
  • Disconnect Instagram accounts to instantly deactivate messaging bot access/features.
  • Request data deletion/account removal by contacting privacy@goovo.in.
  • Opt out of marketing emails/SMS at any time using the provided unsubscribe options or by contacting support.
5. Data Security

Goovo Technologies applies commercially reasonable technical and organizational security measures (encryption, access control) to protect your data, but cannot guarantee absolute safety due to inherent internet risks.

6. Third-Party Integrations & Links

Our services may link to or integrate with third-party sites (such as payment processors, Instagram, or organizer's web pages). Goovo Technologies is not responsible for the privacy practices of third-party providers—please consult their policies separately.

7. Children's Privacy

Goovo Technologies platforms are not directed to children under 13. If you discover that a child under 13 has submitted personal data, contact us for immediate deletion.

8. Data Retention

Personal data is retained only as long as necessary for business, support, or legal needs. Deleted account data is removed promptly unless retention is required by law or regulations.

9. Policy Updates

This policy may be updated from time to time. Changes will be posted with a new "Effective Date" on all Goovo Technologies platforms. Continued use of Goovo services constitutes acceptance of updates.

10. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes or proceedings will be subject to the jurisdiction of courts in Bengaluru, India.

11. Contact & Grievance Redressal

For privacy concerns, requests, grievances, or user rights:

Privacy Officer

Goovo Technologies

Email: privacy@goovo.in

Address: 29 RV mansion, 11th main 3rd cross kakappa layout begur road hongasandra Bengaluru 560068

By using goovo.in, organisation.goovo.in, or any Goovo Technologies product or service, you acknowledge and agree to this Privacy Policy.